Consumer Rights
You Have Rights - Information about your local home telephone services
The Canadian Radio-television and Telecommunications Commission (CRTC), the federal body responsible for regulating your telephone service, offers you this guide to help you to understand your rights with respect to local home phone services.
One of the CRTC's goals is for everyone in Canada to have access to reliable and affordable local telephone service. Your local phone service includes basic phone service and other optional local services you subscribe to (for example call answer, call waiting and call display).
Click on the following link to download the guide. 
Statement of Consumer Rights
Click for more info.Customer Service Inquiries
Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday 11:00am - 6:00pm
Customer Service at 1046 Lithium Drive is closed to in-person traffic.
